Job Description

Eagle Ridge, 2425 Teller Ave, Grand Junction, Colorado, United States of America Req #3548
Friday, September 3, 2021


OVERVIEW OF THE ROLE 

Under director from the Nursing Home Administrator, the In-House Concierge is a customer service provider who works to ensure that all residents, family members and visitors have a pleasant experience while at the facility. You are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.


KEY RESPONSIBILITIES:

  • Provide exceptional customer service to all residents, family members and guests of the facility.

  • Act as a liaison between the residents, family members and guests and the facility.

  • Make notes of any special requirements and needs that residents, family members and guest may have.

  • Run errands as requested.

  • Transport residents in facility van or car as requested.

  • Work with various departments to facilitate those residents, family members and visitors receiving appropriate non-medical services, such as special meals.

  • Contact residents to ensure that all of their needs are met and the experience at the facility is positive.

  • Actively listen to the needs of the residents, family members and guests of the facility and act on as appropriate.

  • Facilitate as requested special events and activities for the residents, family members and visitors such as special birthday party or happy hour.

  • Provide residents, family members and visitors with facility and area information upon request.

  • Assist residents, family members and visitors with making special arrangements as needed.

  • Reconcile and report any money funds, petty cash and other expenditures daily.

  • Report any customer concerns to the Nursing Home Administrator and/or appropriate department leadership team.

  • Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors.

  • Maintain a professional physical appearance and a clean organized work space.

  • Attend scheduled trainings as requested by nursing home administrator.


EDUCATION/EXPERIENCE/JOB TRAINING

  • High School Diploma or equivalent required. 

  • Must possess a valid and unrestricted Driver’s License.

  • Must possess a thorough knowledge of principles as they relate to nursing facility operations.

  • Must possess the ability to plan, organize, and effectively present ideas and concepts to community groups/agencies.

  • Must possess the ability to communicate effectively, orally and in writing.

  • Most possess the ability to assimilate information from a variety of sources, analyze information and make recommendations to the Administrator.

  • Most possess the ability to establish, implement, and maintain effective public relations and concierge program.

  • Recommend a minimum of one year experience in the healthcare field; with long-term care experience preferred.

  • Experience in a supervisory or department health level position, preferred, but not required.

  • Computer and Internet literate.
    COVID VACCINE REQUIRED  



We are an Equal Opportunity Employer




Other details

  • Pay Type Hourly
  • Employment Indicator Regular
  • Min Hiring Rate $12.32
  • Max Hiring Rate $15.21

Application Instructions

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