Under director from the Nursing Home Administrator and with technical oversight from the Community Relations Director and the Vivage Sales and Marketing Director, the In-House Concierge primary responsibility is to assist the facility with developing, coordinating, administering, and directing overall operation of our facility’s in house concierge program following the current federal, state and local standards, guidelines and regulations that govern long term care and assisted living facilities. The In-House Concierge is a customer service provider who works to ensure that all residents, family members and visitors have a pleasant experience while at the facility. You are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.
Provide exceptional customer service to all residents, family members and guests of the facility.
Act as a liaison between the residents, family members and guests and the facility.
Make notes of any special requirements and needs that residents, family members and guest may have.
Run errands as requested.
Transport residents in facility van or car as requested.
Work with various departments to facilitate those residents, family members and visitors receiving appropriate non-medical services, such as special meals.
Contact residents to ensure that all of their needs are met and the experience at the facility is positive.
Actively listen to the needs of the residents, family members and guests of the facility and act on as appropriate.
Facilitate as requested special events and activities for the residents, family members and visitors such as special birthday party or happy hour.
Provide residents, family members and visitors with facility and area information upon request.
Assist residents, family members and visitors with making special arrangements as needed.
Reconcile and report any money funds, petty cash and other expenditures daily.
Report any customer concerns to the Nursing Home Administrator and/or appropriate department leadership team.
Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors.
Maintain a professional physical appearance and a clean organized work space.
Attend scheduled trainings as requested by nursing home administrator.
Ensure the facility vehicle in a safe, clean and orderly fashion at all times when using
Supports the nursing home and assisted living community’s mission and philosophy
Supports and respects fellow team members
Perform all other duties, as assigned.
Have a caring attitude and sincere interest in others
Demonstrate friendliness and enthusiasm
Build relationships with all types of people
Ability to organize and prioritize
Ability to exercise judgment and display understanding
Detail oriented and follow through
Solve problems effectively
Creative in coming up with options and variety
Curiosity and desire to learn
SKILLS AND KNOWLEDGE:
Must possess a thorough knowledge of principles as they relate to nursing facility operations
Most possess the ability to assimilate information from a variety of sources, analyze information and make recommendations to the Administrator.
Most possess the ability to establish, implement, and maintain effective public relations and concierge program
Computer and Internet literate
Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served
EDUCATION AND EXPERIENCE:
Highschool diploma or GED
Recommend a minimum of one year experience in the healthcare field; with long-term care experience preferred
Experience in a supervisory or department health level position, preferred, but not required
How long it usually takes to completely perform this job when the incumbent has the minimum knowledge, skills, ability, work experience and/or education: up to 1 year
Moves intermittently during working hours
Is subject to frequent interruptions
Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances
Is subject to hostile and emotionally upset residents, family members, etc
Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary
Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants
Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses
May be subject to the handling of and exposure to hazardous chemicals
Must maintain a valid, unrestricted Colorado driver’s license
- Pay Type Hourly
- Employment Indicator Regular