- Requisition ID
- # of Openings
VIVAGE SENIOR LIVING, is a nationally recognized leader and innovator in the long-term care industry. VIVAGE SENIOR LIVING is dedicated to person-centered care and we embrace the Eden Alternative™ philosophy. We bring “quality of life in aging” and “living well” to Long Term Care!
Do you naturally have high energy and connect well with people?
Are you naturally analytical and like to solve problems?
Is managing multiple things at once easy for you?
At Vivage, we’re recognized as a national leader driving high quality service for our residents, their
families and our employees. "Vivage” means "celebrating aging” inspiring our focus to create innovative
and customer-driven models filled with personalized and meaningful living experiences. We are a senior
healthcare company servicing 30 facilities in the Colorado area.
We are a solution driven company which provides right care….. right place…..right time. Our Mission,
Vision and Pillars of Commitment have come from our collective personal awareness and professional
dedication to the importance of each person we serve, each employee we work with, and each business
partner we have. At Vivage, we bridge today’s healthcare opportunities with innovative strategies and
Our people are our greatest asset. We seek to understand each individual that joins our team and we
find the right fit for the talent that they bring. We have a culture of commitment to our employees in
which we refer to as our Vivage family.
The Clinical Liaison is responsible for the general technical oversight, coordination and implementation of skilled census development, pre-admission assessments, outside sales, public relations, customer service activities and related activities for the VIVAGE communities. The general purpose is to obtain high quality referrals, conduct pre-admission assessments and create public awareness and favorable impressions about the VIVAGE communities.
The primary responsibility of your job position is to develop, coordinate, administer, and direct overall operation of our facility’s marketing and public relations program following the current federal, state and local standards, guidelines and regulations that govern long term care and assisted living facilities. You are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.
Sales and Marketing: 60% time
Completes and/or coordinates pre-admission assessment, using appropriate forms and procedures
Provides onsite liaison role to assigned hospitals and medical centers to develop key referral relationships, conducts patient clinical assessments, coordinate referral and transition of patient to facility and assure appropriate clinical and financial information is gathered
Conducts on-going marketing and public relations contacts
Conducts on-going external sales calls to new and existing referral sources with purpose of relationship development, identification of cross-referral opportunities and growth of census and quality mix
Identifies and develops key referral contacts including targeted case managers for marketing activities and education regarding VIVAGE homes; maintains a data base of information and schedules regular contact with those individuals
Responsible for assisting in the development of skilled niche opportunities by diagnosis, contract provider or other means, assisting in annual strategic marketing plans, semi-annual competitor analysis, and other strategic reports as assigned
Assists in implementation and ongoing maintenance of corporate programs and procedures, and provide quality improvement recommendations regarding skilled census development or customer service
Provides ongoing assessment of facility environment as it relates to marketing and presentation
Supports and provides technical assistance in the implementation of policy and procedures regarding marketing, admissions, and public relations corporate standards
Communicates regarding facility status, census, marketing and public relations activity
Monitors changes in facility environmental, program, or staff characteristics and communicate information to appropriate personnel
Keeps facilities appraised of community and competitor changes that will affect operation of the facility
Attends training related to industry standards and practice to maintain state of the art knowledge as a resource for facilities
Assists facilities in developing marketing brochures, website information, advertising, press releases, community outreach, and public relations efforts
Conducts ongoing marketing and public relations contacts as requested
Participates in identifying and coordinating efforts to secure census-related contracts with referral sources
Assists with the development and implementation of policy & procedures, systems and programs for admissions, marketing and public relations areas
Assists with corporate public relations events
Team and Professionalism: 20% time
Participates in committees relevant to culture change or innovative market niche’ development
Has and maintains a well-groomed, professional appearance
Maintains a positive, team-oriented spirit and maintains an attitude that motivates and challenges individuals to perform at their best
Supports VIVAGE’s mission and philosophy
Supports and respects fellow team members when representing VIVAGE to facility personnel
Be flexible in work schedule to participate in community events, working some evenings or weekends as required
Works closely with facility physicians and vendors to assure adequate, timely and quality provision of services to facilities and reports identified problems for follow-up as appropriate
Develops and maintains a strong working relationship with the Management Company and facility personnel
Communicates with families, residents and community leaders to create a positive image of the VIVAGE communities
Participates in facility marketing team meetings to assure facilities receive guidance and support in identifying and implementing strategic marketing plan objectives
Completes special projects as assigned
Perform all other duties, as assigned
Reporting: 20% time
Completes monthly report of referrals and assessments and provides daily and weekly updates
Provides ongoing monitoring of customer service within assigned facilities, assists with training and follow-up to specific internal or external customer issues
Assists in recommending census and marketing expense goal-setting for annual budgets
Responsible for assisting in development of internal customer service programs, training, and tracking satisfaction data
Quality assures facility inquiry management systems and admissions team processes to assure coordinated effort, timely response to referral source, potential resident, and facility
Conducts RUGS assessment and/or cost analysis of patient during assessment and provides information on required costs and /or services as part of assessment
Reviews Admissions/Pinnacle reports for weekly census outcomes per facility including budget variance, census mix, data on inquiries, assessments, outcomes of all referrals
Solve problems effectively
Creative in coming up with options and solutions
Curiosity and desire to learn
Ability to plan, implement and evaluate
Demonstrate friendliness and enthusiasm
Build relationships with all types of people
High energy and upbeat
Ability to foster teamwork
Ability to organize and prioritize
Detail oriented and follow through
Ability to communicate with conviction clearly and effectively
SKILLS AND KNOWLEDGE:
Skills: Google and Microsoft operating system platforms
Knowledge: nursing and medical practices and procedures; laws, regulations and guidelines that pertain to nursing care facilities
EDUCATION AND EXPERIENCE:
Education: Bachelor’s Degree from an accredited college/university, or equivalent (preferred)
Experience: Minimum of 3 years in marketing/public relations in a healthcare setting (may be recognized in lieu of a Bachelor’s Degree)
License: As a minimum, an LPN or RN Colorado license (must be in good standing)
- A Bachelor’s Degree from an accredited college/university, or equivalent. Three (3) years experience in marketing/public relations in a health care setting may be recognized in lieu of a Bachelor’s Degree.
- Highly preferred: Clinical Background, such as LPN, RN, MSW, PT
- Must possess the ability to plan, organize, and effectively present ideals and concepts to community groups/agencies.
- ust possess the ability to deal tactfully when personnel, residents, family members, visitors, government agencies/personnel and the general public.
- Must be knowledgeable of nursing and medical practices and procedures, as well as laws, regulations, and guidelines that pertain to nursing care facilities.
- Must possess leadership and supervisory ability and willingness to work harmoniously with and supervise other personnel.
We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled. No Agencies or Affiliates, please!