At Vivage, we’rerecognized as a national leader driving high quality service innovation forseniors and value for our investors. "Vivage" means "celebratingaging" inspiring our focus to create innovative and customer-driven modelsfilled with personalized and meaningful living experiences.
We are a senior healthcare, solution driven company which provides right care.. right place..righttime. Our Mission, Vision and Pillars of Commitment have come from ourcollective personal awareness and professional dedication to the importance ofeach person we serve, each employee we work with, and each business partner wehave. At Vivage we bridge today’s healthcare opportunities with innovativestrategies and solutions.
THE ADVANTAGE OF WORKING WITH US
Engaging Culture - Competitive Pay - GrowthOpportunities - Great Benefits - Family Environment - Payactiv
The primary responsibility of your job position is to assist in obtaining required information and admit residents in an efficient manner following the current federal, state and local standards, guidelines and regulations that govern long-term care and assisted living facilities. You are entrusted to ensure that the highest degree of quality care can be provided to our residents at all times.
Admissions: 80% time
Assist in interviewing residents, guardians, or sponsors and obtain required admission information and signatures
Assist with the admissions process for residents and families
Collect, assemble, and check admission papers
Orient new patients to the building
Provide facility tours to new residents
Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.)
In the absence of the Community Relations and Admission Director, assume the authority, responsibility, and accountability of directing the admissions department
Assist with maintaining a resident waiting list
Reporting and Tracking:20% time
Prepare identification records for residents
Assist in maintaining a current listing of all residents and assigned room numbers.
Provide copies of such listing to nursing service, management, government agencies and personnel
Forward completed medical records to the Health Information/Medical Records Department
Abstract information from records as authorized/required for insurance companies
Review and explain to the resident, and/or guardian, room rates, billing procedures, guest privileges, resident care procedures, etc
Administer patient satisfaction surveys
Create and post surveys on Google/Yelp
Assist with completion of customer satisfaction surveys
Oversee discharge patient tracking
Perform all other duties, as requested
Have a caring attitude and sincere interest in others
Demonstrate friendliness and enthusiasm
Build relationships with all types of people
Ability to organize and prioritize
Ability to exercise judgment and display understanding
Detail oriented and follow through
Solve problems effectively
Creative in coming up with options and variety
Curiosity and desire to learn
SKILLS AND KNOWLEDGE:
Must have advanced computer skills
Must be knowledgeable of computer systems, system applications, and other office equipment.
EDUCATION AND EXPERIENCE:
Education: Must possess, as a minimum, a high school diploma, GED or equivalent work experience
Experience: On-the-job training provided
Job training: how long it usually takes to competently perform this job when the incumbent has the minimum knowledge, skills, and abilities, work experience and/or education:
up to 3 months up to 6 months up to 1 year1 -2 years3 - 5 years5+ years
Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility
Must meet the general health requirements set forth by the policies of this facility, which includes a mental and physical examination
Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met
Must be able to push, pull, move, and /or lift a minimum of 10 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet
May be necessary to assist in the evacuation of residents during emergency situations
Works in all areas of the facility.
Moves intermittently during working hours.
Is subject to frequent interruptions.
Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
Is subject to hostile and emotionally upset residents, family members, etc.
Communicates with the maintenance personnel, nursing staff, and other department supervisors.
Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary.
Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
Is subject to injury from falls, burns from equipment, odors, etc.throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.
May be subject to the handling of and exposure to hazardous chemicals.
Must possess a valid and unrestricted Driver’s License
Must possess the ability to deal tactfully when personnel, residents, family members, visitors, government agencies/personnel and the general public
Must not pose a direct threat to the health or safety of other individuals in the workplace
- Pay Type Hourly
- Employment Indicator Regular